How to troubleshoot a malfunctioning infotainment system on the Audi A7?

My Audi A7's infotainment system is not working properly, as the screen freezes and some features do not respond. What could be causing this issue and what steps can I take to fix it?

It is possible that the software or firmware of the infotainment system needs to be updated. Have you checked if there are any available updates for your model? If so, try installing them and see if that resolves the issue.

Another possible cause could be a faulty connection or wiring in the infotainment system. It might be worth taking the car to a certified Audi mechanic to have it checked and potentially repaired.

Have you recently added any new devices or apps to the infotainment system? Sometimes, compatibility issues can arise and cause malfunctions. Try removing any newly added items and see if the problem persists.